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frequently asked questions

Can I cancel my subscription at any time?

Yes you can! There is no commitment. You can skip or cancel your subscription before your next order date.

Can I make changes to my subscription?

You bet you can! Want to try a new treat? Add it to your subscription or swap one of your current products.

Have too much or too little kibble? Update your frequency. Moved to a new address and need your snacks delivered there? No problem, we have you covered just log onto your account and click “Manage Subscription" before your next order date.

Is there free shipping?

Yes there is! All subscription orders $49+ receive free shipping.

How frequently can I receive my order?

Get your goodies delivered to your doorstep every 21-56 days (3-9 weeks). Need to change your subscription frequency or pause? No problem. Head over to “Manage Subscription” to update before my next order date.

I see you have a loyalty program, can I apply rewards points to my subscription?

Of course you can, it's easy! Log in to your account, click “rewards”, and scroll down to "redeem points for subscriptions". Choose the discount and it will automatically apply to your next subscription order.