Frequently Asked Questions

Click on “Dog food” or “Cat food” at the top of our website and let your pet start sniffing their way to their favorite product. Once you guys find something you like, click “Add to cart.” To complete your purchase, click on the cart icon in the top right of your screen. Follow the instructions and bam! Delicious, quality bites headed to your pet’s bowl soon.

Yeaaaah, but we promise it makes your life a whole lot easier! Your account gives you access to your order history, allows you to update your shipping address, and securely saves your payment information. So the next time you visit us, you’ll be in and out.

Negative, ghost rider. Only one credit card per payment. 

Unfortunately, orders cannot be modified once you hit the "checkout" button, so please double (triple!) check everything looks right. The moment you place your order, it goes straight to our warehouse where we’ll get your order on it's way.

Side note: Please allow a few days for FedEx to scan and update your tracking info. They are experiencing delays due to shipping volume increases and staffing shortages (so if you're looking for a job…).

Heck yes! We know how to get rowdy sometimes, but we’re rule-followers at heart. We take PCI compliance very seriously. We use an SSL certificate that encrypts personal information the moment it’s entered into our system. 

We accept Visa, Mastercard, Discover, American Express, Apple Pay, and Google Pay. We do not accept Paypal or Venmo (yet). Also, NOTE: you can enter an international billing address with your international credit card, but your shipping address must be in the USA.

Not at this time, but we love that you want to make someone’s day with an “I and love and you” gift. 😍  There is an alternative way to gift the love though...send a surprise shipment to a friend and their four-legged! You can even pop in a gift message at checkout to make it extra special.

We loveeee giving out bonus goodies because this means your pet gets to experiment with their palette. Subscribe to our newsletter (👇 of the page) and we’ll digitally deliver discounts straight to your inbox. 

Shoot! Sorry to hear that. Unfortunately, we can’t apply a coupon code once an order has been processed. Email Betsy and the gang atservice@ilypet.comand we’ll see what we can do to help out! Side note: If the coupon code doesn't expire, you can use it on a future order. Just be sure to look at the fine print!

Well, according to science, a happy bum is a happy tum. There’s loads of research to prove that your pet’s poop can tell us what’s going on in that gut of theirs! Don’t believe us? Justask Dr. Angie.

Please continue to check our website for updates. We will update our product list as soon as we have stock. Sign up to be notified when we are back in stock of products right on the specific product page. Look for "Email When Available" to receive email notification. We do apologize for any inconvenience this may have caused. Thank you for your patience and understanding.

We’re obsessed with the details. Our website product descriptions tell you everything you need to know. For every product, we include three knowledge-packed sections: Ingredient List, Guaranteed Analysis, Feeding Guidelines—learn what’s in our food, how it impacts your pet’s digestive system, and how much to feed them. If you’ve still got questions, we’ll do our best to get you answers. Shoot us an email atservice@ilypet.com.

Every pet’s palate is unique so we want to serve up a one-of-a-kind menu for your pet. Take our “Find the Right Food”quiz or drop an email to Betsy and the gang at service@ilypet.comand they can make a recommendation.

At this time, no. However, all of our food meets the natural standard for quality ingredients with no artificial flavors or colors, no artificial preservatives, and no by-product meals. AKA nothing weird. One cool fact—ALL of our kibble is non-GMO! 

We do not participate in invasive, unsafe, experimental animal testing. When we test our newest bites for palatability, safety, and digestibility, it's in partnership withAAFCO. AAFCO is the association of officials that regulate animal food and set nutrient profiles for dog and cat food. Once AAFCO approved kennels perform feeding trials and give us the thumb’s up, our four-legged office taste testers line up to give us even more feedback!

Our wet cat and dog cans are BPA non-intent (BPA-NI), meaning they are not intentionally made with BPA or other bisphenol compounds (BPS, BPF, or BADGE). However, since BPA is common in the natural environment, very small trace amounts could be detected in "BPA-NI" materials.

Most of our products are grain-free, but we can’t guarantee our grain-free products are gluten-free. This is because our products are produced in a facility thatalso produces products with grains—nature of the processing beast!

We gotchu! Take our “Find the Right Food”quiz so your pet can start chowing down on a nutrition-packed, de-lish dish—paw-picked specially for them.

Sigh. From time to time, we do discontinue some of our products. Drop us a line and we can recommend a stellar substitution:service@ilypet.com.

First, check outour store locator. We are expanding our distribution every day, so if you can’t find us locally, we’re all over it. It’s up to individual retailers to choose which products they sell. Help us help you by asking your favorite retailer to carry a specific product, OR shop right here online.

We’re always going to be transparent with you. Our goal is to use the highest-quality ingredients we can get our hands on—so we source from around the world. The majority of our ingredients are farmed and produced in the USA or Canada. However, we do source some proteins from a few fellow countries such as Australia, Brazil, Thailand, and New Zealand (never China). When we look to other countries it’s because their ingredients have the best essential vitamins and minerals for our pets! We then blend their vitamins and minerals with our USA-sourced goods to meet AAFCO requirements. Our products are manufactured in the USA and we’re consistently conducting quality checks to ensure quality and safety, all around. 

Lower 48, baby. We ship anywhere in the United States with the exception of Alaska and Hawaii...for now. If you’ve got feelings about this, shootservice@ilypet.com an email and we’ll bug the boss to see what we can do. 

We ship Monday-Friday. Any orders received before 10:00am MT will ship the same day. If received after that time, we’ll send your shipment the following day. As a small (but mighty) company, we do not ship 2-day. Our shipments are sent via FedEx or Ground.

We offer FR$$ shipping on any orders over $49. Head’s up—your subtotal must reach $49 after discounts/promotions are applied. Cha-chinnng!

Unfortunately, we’re unable to ship to PO Boxes and APO/FPO addresses. But have no fear—you can still order "I and love and you" from our retail partners (like Amazon, Target, and Walmart!). They’re happy to deliver to PO Boxes or APO/FPO addresses. 

Easy. You can do this right in your account. All you have to do is log in to your profile, click "View addresses" on the left-hand side, select edit and delete. Most of your account information can be managed there.

It happens, we get it! Email Betsy and the gang atservice@ilypet.com and they will make it right depending on your situation. 

Do you have plenty of inventory?
For the most part, yes! If a product is available on our website, we should have it in stock. In the rare event we’re out, we’ll get in touch to recommend substitution options.

Are you still shipping?
100%. We’re keeping it extra safe so our warehouse is staffed by one person (and a basset hound named Desi), to make sure orders are shipped and processed as quickly as possible.

Are there any shipping delays?
At this time, we do not expect shipping delays. However, allow an additional 1-2 days for us to process your shipment due to higher demand. (We appreciate you!) If we think it will take longer than 1-2 days, we’ll be in touch to let you know expected shipping times. You will receive an order confirmation, as usual. Shipping confirmations will be sent when the order is shipped!

Will production facilities close?
Our production facilities have assured us that they are taking additional manufacturing precautions, and they do not expect delays or closures.

Can I check on our order?
Yes! If you haven’t heard from us regarding your order within 2-4 days, shoot us an email at service@ilypet.com. Please note: we ship Monday-Friday. Any orders received before 10:00am MT will ship the same day. If you place your order anytime after 10:00am MT on Friday or over the weekend, please give our team a few days to process your order before reaching out.

For information on COVID-19 and your pets, please check out our blog post.

Save yourself an email and sign up for theFedEx Delivery Manager. They'll send you your shipping information and notify you every time your food makes a move. If you need some more information, we’ll help you out! Shoot us a message atservice@ilypet.com.

Does your cat like empty boxes? YES. Every day we’re brainstorming ways we can create a more sustainable and healthy planet—and then we work to make it happen! From choosing sustainability partners like TerraCycle to working out of a green office space—we’re committed to improving our collective pawprint to create a healthier planet. Learn morehere.

We’re always looking to add new friends to our ILY inner circle and family!Tell us a little bit about yourself and your pet and we’ll let you know if you’re a good fit. 

Awesome! Unfortunately, we’re not accepting user-submitted articles right now, but if you’re interested in partnering up,tell us a little bit about yourself and we’ll let you know if you’d be a good ILY ambassador fit!

We’re social on social—be our friend onTikTok,Facebook, andInstagram. The BEST way to learn the nano-second new products launch is to subscribe to our email newsletter. 👇 Scroll all the way to the bottom and pop in your email address. 

A group ofpassionate weirdos who love each other to the moon and back. 

https://iandloveandyou.com/pages/contact-us